Thailand
Seqrite MDR overview
Seqrite MDR (Managed Detection and Response) is a complete managed detection and response service in which experts from Seqrite Labs act as an extension of your own security team. It is an add-on to Seqrite XDR: MDR analysts help review alerts, analyze incidents, handle and remediate issues, hunt for threats proactively, and can contain or remediate threats on your behalf.
Many organizations struggle to hire and retain experienced cybersecurity specialists. MDR lets your IT team focus on proactive defense while experts handle detection and response. The MDR team works across several regions, so it sees attack patterns across industries and geographies.
Scope of service
Triage and assessment
Regularly reviews alerts and events on endpoints using device behavior, network traffic and system logs, and compares them with Seqrite’s global threat intelligence to separate real alerts from false ones.
Proactive threat hunting
Hunts through historical data using indicators of threats that are currently active.
Malware containment and remediation
Contains malware found on each device, helps remediate it and provides a summary report of all actions taken.
Emergency incident response
For severe, business-impacting or data-leak incidents reported by XDR or by you, the team helps with full investigation, root-cause analysis and endpoint remediation, following incident-handling procedures and the service-level agreement.
Continuous tuning and updates
Continuously updates automation, playbooks and detection rules, tunes XDR for better detection and less noise, and tailors reporting and response to your organization.
Monthly reporting
Summaries of threat activity, response readiness and performance, with recommendations for training and improvement.
Benefits of Seqrite MDR
Advanced technology
Uses machine learning, behavior analytics and threat intelligence for real-time detection and response.
Proactive monitoring
Experts continuously watch networks, endpoints and cloud environments and respond before damage occurs.
Tailored to your organization
Works closely with you to adapt the service to your specific needs.
Works with existing tools
Integrates with your existing security tools through connectors, or you can choose Seqrite products for a smoother experience.
Simple security
Your team focuses on proactive defense while our experts handle detection and response end to end.
Service-level agreement (SLA)
| Request level | Applies to | Response target | Monthly quota |
|---|---|---|---|
| General | Medium and high severity incidents | 6 hours from incident creation or update | 20 |
| Minor | Low-priority incidents | 24 hours from incident creation or update | 100 |
| Critical | Critical incidents reported by XDR or the customer’s SOC | Engineer available within 30 minutes of the request | 4 |
Beyond the quota, requests are handled on a best-effort basis without standard penalties. Figures follow Seqrite’s datasheet; final SLA terms are set in your contract.
Backed by Seqrite Labs
Seqrite Labs has more than 115 people covering Windows, Linux, macOS and Android/iOS, using technologies such as kernel drivers, network packet inspection, big-data mining and machine learning.
| Metric (as stated by Seqrite) | Value |
|---|---|
| Total known files | 2 billion |
| New samples processed per day | 1 million |
| URLs classified and categorized | 390 million |
| New categorizations per day | 500,000 |
| Data lake for ML training and analysis | 100 TB |
| New security telemetry per day | 500 GB |
Use cases and FAQ
Who is MDR for?
SMEs with an IT team of one to three people, organizations without their own SOC, and companies that must demonstrate detection and response to clients or regulators.
Do we need Seqrite XDR first?
MDR is an add-on to Seqrite XDR. Our team helps assemble the right bundle, and existing tools can connect through connectors.
Who decides to isolate a device?
The MDR team advises and can contain or remediate on your behalf, with it agreed in advance which events are automatic and which need approval.
What are the SLAs?
Response targets are 6 hours (general), 24 hours (minor) and 30 minutes (critical), with monthly quotas as in the table above.
Specifications on this page are based on Seqrite’s published product datasheet (2024). Editions, versions and features may change — please confirm with our sales team before ordering.
Why buy and deploy through our team
We are a Thailand-based team providing consulting, supply, installation and after-sales support for Seqrite. We work in Thai and English from requirements assessment, quotation and proof of concept (POC) to administrator training.
Request a quote and demo
Contact our sales team for a free quote and demo. We reply within one business day through the “Get a Quote” page or by phone.
